Frequently Asked Question

1. What is Earth Webb?

Answer: Earth Webb is a company that provides eCommerce solutions, allowing users to create, manage, and operate their online stores easily.

2. How do I create an account with Earth Webb?

Answer: To create an account, visit our website at www.earthwebb.xyz, click on "Sign Up," and follow the prompts to enter your information and set up your account.

3. What payment methods do you accept?

Answer: We accept various payment methods, including credit cards, debit cards, and popular payment gateways like PayPal and Stripe.

4. Can I use my own domain name?

Answer: Yes, you can use your own custom domain name with our services. Simply follow the instructions in your account settings to connect your domain.

5. Is there a trial period for your services?

Answer: Yes, we offer a 14-day free trial for new users to explore our features and services without any commitment.

6. What happens after the trial period ends?

Answer: After the trial period, you will need to choose a subion plan to continue using our services. You will receive reminders before your trial expires.

7. How can I cancel my subion?

Answer: You can cancel your subion at any time through your account settings or by contacting our customer support team.

8. What support options are available?

Answer: We offer support through email, phone, and a dedicated help center with resources, guides, and FAQs to assist you.

9. Can I upgrade or downgrade my subion plan?

Answer: Yes, you can upgrade or downgrade your subion plan at any time through your account settings.

10. Do you provide templates or themes for my online store?

Answer: Yes, we offer a variety of customizable themes and templates that you can use to design your online store.

11. Is my payment information secure?

Answer: Yes, we use industry-standard encryption and secure payment gateways to protect your payment information.

12. Can I integrate third-party applications with my store?

Answer: Yes, we support integration with various third-party applications and tools to enhance your store's functionality.

13. How can I track my sales and performance?

Answer: Our platform provides built-in analytics tools that allow you to monitor your sales, traffic, and overall performance in real-time.

14. Are there any setup fees?

Answer: No, we do not charge any setup fees. You can sign up and start building your online store without any initial costs.

15. What is your refund policy?

Answer: We offer a full refund within 14 days of your initial payment if you cancel your subion during that period. Please refer to our Refund Policy for more details.