Earth Webb LLC ("Company," "we," "our," "us") provides an eCommerce website builder service through www.earthwebb.xyz ("Website"). We strive to ensure customer satisfaction with our services. This Refund Policy explains the conditions under which refunds may be granted.
1. Subion and Payment Policy
Our services are provided on a Subion basis and are billed according to the selected plan.
Payments are non-refundable, except as outlined in this policy.
By purchasing a Subion, you agree to our billing terms.
2. Eligibility for Refunds
2.1. Refunds for Subion Plans
We offer refunds in the following cases:
Technical Issues: If our platform experiences technical failures that prevent you from using the service, and our support team cannot resolve the issue within 7 business days.
Unauthorized Charges: If you are charged without your authorization due to an error on our part, a full refund will be issued after verification.
Duplicate Payments: If you accidentally make duplicate payments for the same Subion, we will refund the excess amount.
2.2. No Refunds for the Following
Refunds will not be provided in the following cases:
Change of Mind: If you decide not to use our services after purchasing.
Failure to Cancel: If you fail to cancel before the next billing cycle, charges for that cycle are non-refundable.
Violations of Terms: If your account is suspended or terminated due to a violation of our Terms and Conditions.
3. How to Request a Refund
To request a refund, please contact us with the following details:
Your full name and email address associated with the account.
Order/Transaction ID and payment details.
A brief explanation of the issue.
📧 Email: info@earthwebb.xyz
We will process your refund request within 5-10 business days after verification. Approved refunds will be credited back to the original payment method.
4. Cancellation Policy
You can cancel your Subion anytime through your account settings on our Website.
Cancellations take effect at the end of the current billing cycle.
You will continue to have access to our services until the Subion period expires.
5. Changes to This Policy
We may update this Refund Policy at any time. Changes will be posted on this page with the updated date.
6. Contact Information
For any refund-related inquiries, please contact us:
Earth Webb LLC
📍3330 Cumberland Blvd SE, Atlanta, GA 30339, USA
📧 Email: info@earthwebb.xyz
🌐 Website: www.earthwebb.xyz
📞 Phone: +1 404-762-0866